T&C – MA'OON

Introduction
These Terms of Use & Service (“Terms”) are part of a legally binding agreement between Users (“you”, “your”) and Ma’oon marketplace (“we”, “us”, “our”). Please refer to the ‘Definitions’ section in Part 1, below, for the meaning of any capitalised terms (including ‘Users’ and ‘Ma’oon marketplace’) used in these Terms.
These Terms govern your use of the Ma’oon Platform and your receipt and use of Ma’oon marketplace Products and Services that are available through the Ma’oon Platform. Partner Products and Services that you order through the Ma’oon Platform will be governed by separate terms and conditions between you and the Partner. Any Partner terms and conditions must be read in conjunction with these Terms.
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING AND/OR USING THE Ma’oon PLATFORM. YOUR ACCESS AND/OR USE OF THE Ma’oon PLATFORM CONSTITUTES YOUR AGREEMENT TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO BE BOUND BY [THESE TERMS, YOU MUST NOT, AND YOU ARE NOT ENTITLED TO, ACCESS OR USE THE Ma’oon PLATFORM.
These Terms are set out in two parts:
Part 1 — General Terms
Part 2 — Product and Service Specific Terms

In addition, supplemental terms may apply to certain Ma’oon marketplace Products and Services, such as policies for a particular event, loyalty program, activity or promotion. Such supplemental terms will be disclosed to you in connection with the applicable Ma’oon marketplace Products and Services. Supplemental terms are in addition to, and shall be deemed part of, the Agreement between you and Ma’oon. Supplemental terms shall prevail over these Terms in the event of a conflict between the supplemental terms and these Terms..
We may amend the Terms from time to time. Any amendments made by us will be effective upon posting an updated version of the Terms on the Ma’oon Platform or otherwise making the amended terms available to you. Your continued access or use of the Ma’oon Platform constitutes your agreement to be bound by these Terms, as amended.
PART 1 — GENERAL TERMS

Definitions
“Account” means an account that a User creates to access and use the Ma’oon Platform and the Products and Services made available through it. “Affiliate” means, in relation to Ma’oon, any entity that directly or indirectly controls, is controlled by, or is under common control with Ma’oon marketplace. “Benefits” means any benefits offered to Users who are subscribed to Ma’oon Plus from time to time. “Driver” means an independent contractor who delivers meals, products, goods and/or groceries ordered through the Ma’oon Platform. “Ma’oon marketplace” means Ma’’oon for online selling and its Affiliates.”Ma’oon Fee” means any fee payable in respect of orders for Products and Services placed through the Ma’oon Platform, other than Charges. “Ma’oon Pay” means the payment service provided (or made available) through the Ma’oon Platform, as more particularly described in Part 2 of these Terms. “Ma’oon Platform” means the digital network (and each component thereof) that Ma’oon marketplace makes available as a marketplace for Users to order Products and Services. It includes the Ma’oon marketplace website available at [www.maoonfood.com] and the software applications made available for download. “Products and Services” means all products and services that are available through the Ma’oon Platform from time to time. “Promo Code” means any alpha numeric code that Ma’oon marketplace makes available to you in connection with a promotion from time to time. “Service Promotion” means a service promotion made available through the Ma’oon Platform from time to time. “Third Party” means any natural person, corporate or unincorporated body (whether or not having separate legal personality), other than you and Ma’oon marketplace. For the avoidance of doubt, this may include other Users, and/or Drivers. “Users” means any individual who accesses or uses the Ma’oon Platform.

1. Ma’oon Platform
The Ma’oon Platform provides a digital network which functions as a marketplace for Users to access and order Products and Services.
Subject to your compliance with the Terms, we grant you a limited, non-exclusive, non-sub-licensable, revocable, personal, non-transferrable license to: (i) access and use the Ma’oon Platform on your device solely in connection with your use of the Ma’oon Platform; and (ii) access and use any Content owned by or otherwise licensed to Ma’oon marketplace that may be made available on the Ma’oon Platform, in each case solely for your non-commercial use. Any rights not expressly granted herein are reserved by us and our licensors.
The Ma’oon Platform and all rights therein are and shall remain our property or the property of our licensors. Neither the Terms nor your use of the Ma’oon Platform convey or grant to you any rights: (i) in or related to the Ma’oon Platform, except for the limited license granted above; or (ii) to use or reference in any manner Ma’oon’s company names, logos, product and service names, trademarks or services marks, or those of Ma’oon’s licensors.
2. User Account
Each User must create an Account. Unless otherwise permitted by Ma’oon marketplace in writing, you may only possess one Account.
The Ma’oon Platform is not available for use by persons under the age of 18 and/or individuals who cannot form legally binding contracts under applicable law. If you are not over the age of 18 and/or are not able to form a legally binding contract by law, you are not entitled to use, and must immediately discontinue your use of, the Ma’oon Platform.
Account registration requires you to submit to Ma’oon marketplace certain personal information, such as your name, address, mobile phone number. Inclusion of other personal information may be required at a later stage or in relation to specific Products and Services. You agree to ensure that all information that you submit to us is accurate and correct at the time you provide it. You also agree to maintain accurate, complete, and up-to-date Account information. Your failure to maintain accurate, complete, and up-to-date Account information may result in your inability to access and use the Ma’oon Platform, including your ability to request access to your personal information or to opt in or out of marketing preferences. It may also result in Ma’oon marketplace terminating the Terms with you and deleting your Account.
You agree to maintain the security and secrecy of your Account username and password at all times. You may not authorize third parties to use your Account, and you are not entitled to assign or otherwise transfer your Account to any other person or entity.
You agree and understand that you are responsible for all activity that occurs under your Account, even as a result of loss or theft of the device through which you access the Ma’oon Platform. Ma’oon marketplace will treat all activity that occurs under your Account as though it was done by you. Ma’oon marketplace and its Affiliates expressly disclaim any liability arising from the unauthorized use of your User Account and you agree that Ma’oon marketplace and its Affiliates shall not be liable to you for any Loss you suffer arising out of, or in connection with, any unauthorized use of your User Account.
Should you suspect that any Third Party may be using your Account, or you suspect any other breach of security, you must notify us immediately.
3. Use of Ma’oon Platform and/or Products and Services
In certain instances, you may be asked to provide proof of identity to access or use certain Products and Services on the Ma’oon Platform. You agree that you may be denied access to, or use of, those Products or Services or the Ma’oon Platform if you refuse to, or are unable to, provide proof of identity.
You may not access and use the Ma’oon Platform for any purpose other than the purpose for which Ma’oon marketplace makes it available. You must comply with all applicable laws and regulations when using the Ma’oon Platform and the Products and Services available through the Ma’oon Platform. You shall not use the Ma’oon Platform and/or such Products and Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with the Terms.
In relation to your use of the Ma’oon Platform and/or the Products and Services you must comply with any acceptable use policy and other instructions issued to you by Ma’oon marketplace from time to time. In particular, you must not at any time:
impersonate any Third Party;
stalk, threaten, or otherwise harass any Third Party (including other Users or Drivers), or carry any weapons;
violate any law, statute, rule, permit, ordinance or regulation;
interfere with or disrupt the Ma’oon Platform (or the servers or networks connected to the Ma’oon Platform) or the Products and Services;
post information or interact on the Ma’oon Platform in a manner which is false, inaccurate, misleading (directly or by omission or failure to update information), defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal;
Use the Ma’oon Platform or the Ma’oon marketplace Products and Services to transport, facilitate the sale of or otherwise deal in: narcotics, alcohol or other illegal substances, goods, or items;
use the Ma’oon Platform or the Products and Services in any way that infringes any Third Party’s rights, including but not limited to: copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, or surreptitiously intercept or expropriate any system, data or personal information;
forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Ma’oon Platform or the Products and Services;
“frame” or “mirror” any part of the Ma’oon Platform or the Products and Services, without our prior written authorization, or use meta tags or code or other devices containing any reference to us in order to direct any Third Party to any other web site for any purpose;
modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Ma’oon Platform, any Content on the Ma’oon Platform, or the Products and Services;
rent, lease, lend, sell, redistribute, license or sublicense the Ma’oon Platform or the Products and Services (or access to any portion of the Ma’oon Platform or the Products and Services);
use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Ma’oon Platform, any Content on the Ma’oon Platform, or the Products and Services;
link directly or indirectly to any other web sites;
transfer or sell your User Account, password and/or identification to any Third Party;
discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation or otherwise cause nuisance, annoyance, inconvenience, or property damage to any Third Party; or
cause any Third Party to engage in the restricted activities above.
4. Suspension or Removal of Ma’oon Platform and/or Your Account
We do not guarantee that the Ma’oon Platform, or any Content on it, will always be available or be uninterrupted. Ma’oon marketplace may suspend, withdraw or restrict the availability of all or any part of the Ma’oon Platform, or any Content on it, for business and operational reasons without liability at any time, with or without notice. Where practicable, we will try to give you reasonable notice of any suspension, withdrawal or restriction.
Ma’oon marketplace reserves the right to suspend or delete your Account, and to terminate your right to access and use the Ma’oon Platform, without liability at any time, for any reason, with or without notice. In the event you fail to comply with the Terms, we may take any action we deem necessary. This may include, but is not limited to, any of the following:
immediate, temporary or permanent, suspension or withdrawal of your Account and/or your right to use the Ma’oon Platform;
taking legal action against you, including proceedings for reimbursement of all Losses Ma’oon marketplace suffers (including, but not limited to, reasonable administrative and legal costs) as a result of your failure to comply with the Terms;
disclosure of such information to law enforcement authorities as we feel is necessary; and/or
immediate, temporary or permanent, removal of any Content uploaded by you to the Ma’oon Platform.
5. Content
We aim to update the Ma’oon Platform regularly and reserve the right to change the Content on the Ma’oon Platform without liability at any time, for any reason, with or without notice.
Whilst we aim to update the Ma’oon Platform regularly, the Content on the Ma’oon Platform may be out of date at any given time. Certain Content on the Ma’oon Platform may also include information and materials provided by Third Parties that has not been verified or approved by Ma’oon marketplace. The inclusion of any information and materials provided by Third Parties on the Ma’oon Platform should not be considered to be an approval or endorsement by Ma’oon marketplace of that information and material. You acknowledge and agree that your access and use of such information and material is entirely at your own risk.
Some of the Content available on the Ma’oon Platform may contain advertising and promotional information and material that has been provided to Ma’oon marketplace by Third Parties. In relation to such advertising and promotional information and material, responsibility for ensuring that all necessary licences, consents and permissions have been obtained and/or for ensuring that the advertising and promotional information and material complies with applicable law and regulation lies solely with the Third Party that provided the advertising and promotional information and material to Ma’oon marketplace. Ma’oon marketplace does not assume any liability to you or others in relation to the same.
You acknowledge and agree that all Content on the Ma’oon Platform is made available to you for information purposes only. Ma’oon and its Affiliates make no representation, and give no warranty or guarantee, that the Content on the Ma’oon Platform is accurate, complete or up-to-date. You should not rely on any such Content without first independently verifying its accuracy and completeness. Ma’oon marketplace and its Affiliates disclaim all liability to you in connection with your use of, or reliance on, the Content available on the Ma’oon Platform, and you agree that Ma’oon marketplace and its Affiliates shall not be liable to you for any Loss you suffer arising out of, or in connection with, any Content on the Ma’oon Platform (including your reliance on it).
Where the Ma’oon Platform contains links to other websites provided by Third Parties, these links are provided for your information only and Ma’oon marketplace has no control over the Content of these sites. Any links to other websites made available on the Ma’oon Platform should not be considered to be an approval or endorsement by Ma’oon marketplace of those websites (or the Content available on them). You acknowledge and agree that your access and use of such websites (and the Content available on them) shall be governed by the terms and conditions of the website owner and is entirely at your own risk.
6. Products and Services
There are two types of Products and Services available through the Ma’oon Platform – the differences between the two is explained here and in more detail in relation to each service in Part 2 :
A. Ma’oon marketplace Products and Services
Ma’oon marketplace Products and Services are identified as such in Part 2 of these Terms and are provided to you by Ma’oon marketplace. Your receipt and use of Ma’oon marketplace Products and Services is governed by an Terms between you and Ma’oon marketplace.
When you place an Order for a Ma’oon marketplace Product or Service, you are offering to buy that product or service from Ma’oon marketplace. Ma’oon marketplace will either accept your order or request for service and provide you with the relevant products or services, or reject your order or request for service. If Ma’oon accepts your order or request for service, an agreement will be formed between you and Ma’oon marketplace.
From the point at which Ma’oon marketplace accepts your order, you will be committed to purchase the Ma’oon marketplace Product and/or Service in accordance with the Terms. Unless otherwise agreed with Ma’oon marketplace in writing, you will not be able to change or cancel your order or service.
From time-to-time, circumstances arise which mean Ma’oon marketplace has to cancel an orders after it has been accepted. If such circumstances arise Ma’oon marketplace will notify you that your order or service is cancelled and refund any Charges paid by you in relation to the cancelled Ma’oon marketplace Products and/or Services. You acknowledge that Ma’oon marketplace reserves the right to cancel Orders for Ma’oon marketplace Products and Services after they have been accepted and agree that Ma’oon marketplace and its Affiliates will have no liability to you in connection with any cancelled order placed by you or requested service, other than to refund any Charges you have paid for the cancelled Ma’oon marketplace Products and Services.

B. Partner Products and Services
Unless Ma’oon marketplace notifies you otherwise, all Products and Services not identified as Ma’oon marketplace Products and Services in Part 2 of these Terms are Partner Products and Services. This includes, but is not limited to, any Products and Services you order in respect of the following:

Food
Restaurants
Supermarkets

Part 2 of these Terms explains the circumstances in which certain Products and Services will be Partner Products and Services, rather than Ma’oon Products and Services.
Whilst Ma’oon marketplace endeavours to ensure that your experience when ordering Partner Products and Services through the Ma’oon Platform is a pleasant one, Ma’oon marketplace simply acts as a facilitator between you and the Partner by managing your experience throughout the order process. It is important that you understand that Ma’oon marketplace does not verify the quality of Partner Products and Services, nor the reliability of any Partner who lists Partner Products and Services on the Ma’oon Platform.
All Partner Products and Services are provided to you by Ma’oon marketplace Partners. Your receipt and use of all Partner Products and Services is governed by a separate agreement between you and the Partner.
When ordering Partner Products and Services, you agree and understand that you are doing so subject to the relevant Partner’s terms and conditions and at your own risk. Ma’oon marketplace and its Affiliates make no representation, and give no warranty or guarantee, in respect of the Partner Products and Services. Ma’oon marketplace and its Affiliates disclaim all liability in connection with Partner Products and Services and you agree that Ma’oon marketplace and its Affiliates shall not be liable to you for any Loss you suffer or incur (i) as a result of any act or omission of a Partner and/or (ii) that arises out of, or in connection with, you viewing, considering, ordering, purchasing and/or receiving Partner Products and Services.
We do not guarantee that the Products and Services available through the Ma’oon Platform at any one time will always be available. The Products and Services listed on the Ma’oon Platform are subject to change. Ma’oon marketplace may change, suspend or withdraw the availability of Products and Services listed on the Ma’oon Platform without liability at any time, for any reason, with or without notice.
7. Promotions
Ma’oon marketplace may, in its sole discretion or in conjunction with Partners or other Third Parties, make promotions available to Users on the Ma’oon Platform. These promotions, unless made to you, shall have no bearing whatsoever on the Terms or your relationship with Ma’oon marketplace . Promotions will in many cases be made available via Promo Codes.
Ma’oon marketplace reserves the right to withhold or deduct credits or withdraw other features or benefits obtained through a promotion (including through the use of Promo Codes) in the event that Ma’oon marketplace , in its sole discretion, determines or believes that the use or redemption of the promotion (or Promo Code) or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or the Terms.
You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Ma’oon marketplace; (iii) may be disabled by Ma’oon marketplace without liability at any time, for any reason, with or without notice; (iv) may only be used pursuant to the specific terms that Ma’oon marketplace establishes for such Promo Code; (v) are not valid for cash; (vi) may expire prior to your use; and (vii) Ma’oon marketplace may establish additional terms relating to specific promotions.

9. Donations
As part of Ma’oon marketplace support to our communities, Ma’oon marketplace may make features available which allow you to direct Ma’oon marketplace to support our communities in various ways. These features may be changed and updated from time to time, may not be available in all areas or markets, and those that are available at any given time may be subject to change and/or removal. Ma’oon marketplace reserves the right to cancel, suspend or modify these features without liability at any time, for any reason, with or without notice.
To offer these features, Ma’oon marketplace has partnered with Participating Organisations. Please note that Ma’oon marketplace is not registered as a charitable organisation and does not hold itself out as such. Ma’oon marketplace is not a professional or commercial fundraiser, a paid collector of fundraising appeals (or similar), or a guarantor of donations. Accordingly, the management and allocation of support to a Participating Organisation is managed by the Participating Organisation, as shown on the Ma’oon Platform.
You can ask Ma’oon marketplace to support the cause of a Participating Organisation by making a donation by debit or credit card or by using your Reward points earnt pursuant to the Loyalty Program or Ma’oon Credits in your balance, where applicable. Please note that all donations made by any of the above-mentioned methods are irreversible.
Ma’oon marketplace and its Affiliates make no representation, and give no warranty or guarantee, either expressed or implied, in respect of the donations feature (including the aforementioned methods of support). Ma’oon marketplace and its Affiliates disclaim all liability for the donations feature and you agree that Ma’oon marketplace and its Affiliates shall not be liable to you for any Loss you suffer arising out of, or in connection with, the donations feature.
If the Participating Organisation that you designated in your listing ceases to be a participating charity or appropriately licensed entity before Ma’oon marketplace pays the relevant Participating Organisation, or if payment to that entity becomes impracticable, Ma’oon marketplace may at its sole discretion choose to make payment to a Participating Organisation having a similar purpose without notifying you.
Trademarks, service marks or logos that appear in relation to the donations feature are the property of their respective owners and are likely to be registered trademarks and subject to restrictions as to their use. You must not use them without the express permission of the trade mark owner.

10. Charges and Payments
In relation to Products and Services you order through the Ma’oon Platform, you agree to pay (where applicable): any Charges payable to Ma’oon marketplace for Ma’oon marketplace Products and Services; any Ma’oon Fees payable in respect of orders for Products and Services placed through the Ma’oon Platform (if applicable in your jurisdiction); and any Charges payable to a Partner for Partner Products and Services. All Ma’oon marketplace Fees and Charges will be inclusive of applicable taxes where required by law, including any VAT or sales tax.
You will be notified of any applicable Charges and/or Ma’oon Fees on the checkout page of the Ma’oon Platform. All Charges and Ma’oon Fees are subject to change at any time prior to your order being confirmed or delivered (where delivery of goods is involved). Charges and Ma’oon Fees won’t change once your order has been confirmed, unless there is an obvious pricing mistake. If there is an obvious pricing mistake, you will be notified as soon as possible and will have the choice of confirming the order at the correct price or cancelling the order and receiving a full refund of any amounts already paid.
Payment for Products and Services ordered through the Ma’oon Platform can be made by debit or credit card, or any other payment method available on the Ma’oon Platform at the time you place your order. In certain circumstances, you understand and agree that Ma’oon marketplace will temporarily hold an estimated amount on your credit or debit payment method while booking a Service through the Ma’oon Platform. You understand that the amount held is an estimate of the charges that will be due by you for the Services provided by Ma’oon marketplace and/ or Partner, but is not an actual charge for use of such Services. Any portion of such pre-authorized amount which is not applied by the Ma’oon marketplace towards the payment of Charges will be released as soon as practicable after the Service is provided to the same payment method.
Where cash-on-delivery is available and chosen by you as the payment method, only cash payments will be accepted. You are requested to ensure that you have the exact amount in cash to cover the Charges and Ma’oon Fees, as Drivers will only carry a small amount of change. Where you chose to pay by cash-on-delivery, and you do not have the exact amount of cash to pay, the Driver may not be able to give you change. Drivers cannot leave Orders with you unless full payment of all Charges is made.
At any time after you have placed an order for Partner Products and Services from a Partner, Ma’oon marketplace: (i) may facilitate your payment of the applicable Charges on behalf of the Partner as the Partner’s limited payment collection agent; and (ii) may collect any applicable Ma’oon marketplace Fee directly from you. Payment of the Charges in the above manner shall in all cases be considered the same as payment made directly by you to the Partner.
Charges and Ma’oon marketplace Fees paid by you are final and non-refundable, unless otherwise determined by Ma’oon marketplace or the relevant Partner.
All Charges and Ma’oon Fees are due immediately and payment will be collected by Ma’oon marketplace using the payment method selected by you at checkout, after which Ma’oon marketplace or the Partner, as applicable, will send you a receipt by email). If your Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Ma’oon marketplace may, on its own behalf, and as the Partner’s limited payment collection agent, use a secondary payment method in your Account, if available.
In relation to certain Products and Services, additional Charges may become payable by you after your use of the Product and Services has ended and your payment for the Products and Services has been collected. As a result, Ma’oon marketplace may place restrictions on your Account which prevent you from deleting a payment method for up to 120 days after your use of such Products and Services has ended. In addition, to the extent that any additional Charges become payable, Ma’oon marketplace reserves the right to collect the additional Charges using the payment method you used to pay for the Products and Services or any other payment method added to your Account, at any time after they become due.
As between you and Ma’oon marketplace , Ma’oon marketplace reserves the right to establish, remove and/or revise Ma’oon marketplace Fees at any time, for any reason, with or without notice. Charges may also be varied or revised at any time, for any reason, with or without notice, either by Ma’oon marketplace or its Partners. Ma’oon marketplace will use reasonable efforts to inform you of Charges and Ma’oon Fees that may apply, provided that you will be responsible for Charges and Ma’oon marketplace Fees incurred under your Account regardless of your awareness of such Charges or Ma’oon Fees, as applicable, or the amounts thereof.
If you owe us or our Affiliates any money for any reason, we may set off amounts you hold with us in your Account against the amounts you owe us or our Affiliates. We will only exercise this right where we consider it is reasonable to do so and, where practicable, once we have given you notice in advance.
Refunds to which you are entitled under the Terms (or which Ma’oon marketplace otherwise agrees to provide you) will be processed either as Ma’oon Credits or in the same manner in which the original payment was made, at Ma’oon marketplace’ discretion. Refunds to a credit or debit card require some time to be processed by us and the financial institution or payment service provider who has issued your debit or credit card (as applicable). It usually takes between 7 and 15 business days for your refund to be processed and reflected in your card statement, although processing times may be longer, particularly if your card issuer is based overseas. Ma’oon marketplace is not liable for any delay in processing refunds that is outside of its control.

11. DISCLAIMER
YOU UNDERSTAND AND AGREE THAT THE Ma’oon PLATFORM (INCLUDING THE CONTENT AVAILABLE ON IT) AND ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. Ma’oon marketplace AND EACH Ma’oon AFFILIATE DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, CONDITIONS, UNDERTAKINGS AND ANY OTHER TERMS, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, NOT EXPRESSLY SET OUT IN THE Terms, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, Ma’oon marketplace AND ITS AFFILIATES MAKE NO REPRESENTATION, WARRANTY, CONDITION, UNDERTAKING OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE Ma’oon PLATFORM (INCLUDING THE CONTENT AVAILABLE ON IT) OR ANY PRODUCTS AND SERVICES AVAILABLE THROUGH THE Ma’oon PLATFORM, OR THAT THE Ma’oon PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. Ma’oon marketplace AND ITS AFFILIATES DO NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTIES YOU ENGAGE WITH IN CONNECTION WITH PARTNER PRODUCTS AND SERVICES (INCLUDING PARTNERS THEMSELVES). YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE Ma’oon PLATFORM (INCLUDING THE CONTENT AVAILABLE ON IT) AND ANY PRODUCTS AND SERVICES AVAILABLE THROUGH THE USE OF THE Ma’oon PLATFORM, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
Ma’oon marketplace and its Affiliates are not responsible, and shall not be liable to you, for the conduct, whether online or offline, of any User, Partner or other Third Party. You are encouraged to use a reasonable degree of sensibility and caution when interacting with other Users, Partners or Third Parties.
Location data provided by the Ma’oon Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed, or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, or property or environmental damage. Neither Ma’oon marketplace , its Affiliates nor any of its providers makes any representation regarding, or warrants or guarantees, the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the Ma’oon Platform. Ma’oon marketplace , its Affiliates and its providers shall not be liable to you for any Loss you suffer or incur as a result of inaccurate or incomplete location data displayed by the Ma’oon Platform.

12. LIMITATION OF LIABILITY
Ma’oon marketplace AND ITS AFFILIATES SHALL NOT BE LIABLE TO YOU FOR ANY LOSS PROFITS, LOST DATA, PERSONAL INJURY, PROPERTY DAMAGE OR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL LOSSES RELATED TO, SUFFERED OR INCURRED IN CONNECTION WITH, OR OTHERWISE RESULTING FROM, ANY USE OF THE Ma’oon PLATFORM OR PRODUCTS AND SERVICES AVAILABLE THROUGH THE Ma’oon PLATFORM, EVEN IF Ma’oon marketplace AND/OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES. Ma’oon marketplace AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE Ma’oon PLATFORM (INCLUDING THE CONTENT AVAILABLE ON IT) OR THE PRODUCTS AND SERVICES AVAILABLE THROUGH THE Ma’oon PLATFORM, OR YOUR INABILITY TO ACCESS OR USE THE Ma’oon PLATFORM OR THE PRODUCTS AND SERVICES AVAILABLE THROUGH THE Ma’oon PLATFORM; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY (INCLUDING PARTNERS), EVEN IF Ma’oon marketplace AND/OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES. Ma’oon marketplace AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL.
IN NO EVENT SHALL Ma’oon marketplace AND ITS AFFILIATES’ TOTAL LIABILITY TO YOU (WHEN TAKEN TOGETHER IN THE AGGREGATE) ARISING OUT OF OR IN CONNECTION WITH THE Terms (INCLUDING YOUR RECEIPT AND USE OF THE Ma’oon PLATFORM, THE PRODUCTS AND SERVICES, ANY WEBSITE OR APPLICATION LINKED THERETO, ANY MATERIAL POSTED ON THE FOREGOING OR ACTS OR OMISSIONS OF PARTNERS OR OTHER THIRD PARTIES) FOR ALL LOSSES AND CAUSES OF ACTION EXCEED TWO THOUSAND UNITED STATES DOLLARS OR AN EQUIVALENT AMOUNT IN ANOTHER CURRENCY.
THE Ma’oon PLATFORM MAY BE USED BY YOU TO REQUEST AND SCHEDULE PARTNER PRODUCTS AND SERVICES WITH PARTNERS, BUT YOU AGREE THAT Ma’oon HAS NO RESPONSIBILITY OR LIABILITY TO YOU ARISING OUT OF OR IN CONNECTION WITH ANY PARTNER PRODUCTS AND SERVICES.
THE LIMITATIONS OF LIABILITY IN THIS SECTION AND THE DISCLAIMER IN THE SECTION ABOVE DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE LIMITED OR ALTERED UNDER APPLICABLE LAW.

13. Indemnity
You agree to defend, indemnify and hold Ma’oon marketplace , its Affiliates, officers, agents, directors and/or other employees and harmless from any and all Losses they suffer or incur arising out of, or in connection with: (i) your receipt and use of the Ma’oon Platform and the Products and Services ordered through your use of the Ma’oon Platform; (ii) your breach or violation of the Terms; and/or (iii) your violation of the rights of any Third Party.

14. Insurance
We are not required to procure insurance for, nor are we responsible for, your private belongings, such as the damage or loss of private belongings, including, but not limited to, damage or loss caused by: (i) theft or snatching; (ii) Ma’oon marketplace Products and Services which you have ordered through the Ma’oon Platform(iii) Partners (or their authorised personnel) when providing Partner Products and Services which you have ordered through the Ma’oon Platform. You are advised not to keep your personal belongings unattended, including when you request a Partner to provide Partner Products and Services in your household or other premises.
By using the Ma’oon Platform, you agree to accept such risks and agree that Ma’oon marketplace is not responsible, and shall not be liable to you, for the acts or omissions of Users, Partners or any other Third Party.
You acknowledge that Ma’oon marketplace may have its own insurance coverage from which you may benefit. In the event thereof, you agree to provide proper notification of an insurance claim and accept the benefit of any insurance service provided at your own risk and you hereby acknowledge that Ma’oon marketplace is not acting as a broker in connection therewith, nor does it provide any guarantees, warranties or any other assurances in connection therewith.

16. Communications
By becoming a User, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You agree that texts, calls or pre-recorded messages may be generated by automatic telephone dialling systems (where allowed by and in compliance with local law).
Communications from Ma’oon marketplace and/or its Partners may include, but are not limited to: operational communications concerning your User Account or use of the Ma’oon Platform or Products and Services, updates concerning new and existing features on the Ma’oon Platform, communications concerning promotions run by us or our partners, and news concerning Ma’oon marketplace and industry developments.
Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. If you no longer wish to receive promotional or marketing-related communications, please contact us through our website.
17. General Rules on Competitions, Contests and Giveaways
Unless otherwise specified, Ma’oon marketplace will, solely or with Partners or Third Parties, conduct all Competitions as described in this section. By entering or participating in a Competition, each Entrant agrees to these rules, as well as any separate additional specific terms that may apply to the Competition. When entering or participating in a Competition, an Entrant may be eligible for a Prize. Ma’oon marketplace may reject an entry at its own discretion, provided that such rejection will not conflict with applicable law.
The Prize is non-transferable, non-exchangeable and no cash alternative is offered. In the event of a Prize being unavailable, Ma’oon marketplace reserves the right to offer an alternative prize of equal or greater value if circumstances beyond Ma’oon marketplace control makes it necessary to do so. To the extent permitted by law, the Competition Winner will be responsible for any and all taxes incurred in relation to receipt of the Prize.
Participation in a Competition does not automatically mean that the Entrant will win a Prize. Competition Winners will be selected in line with the terms and conditions of the Competition. Reasonable efforts will be made to contact the Competition Winner, but if the Competition Winner cannot be contacted or fails to reply to Ma’oon marketplace communication within the communicated timeframe, Ma’oon marketplace reserves the right to offer the prize to the next eligible Entrant. Ma’oon marketplace will not be liable if the Prize does not reach the Competition Winner for reasons beyond the reasonable control of Ma’oon marketplace.
Neither Ma’oon marketplace , its Affiliates nor any Partners involved in a Competition accepts responsibility for any errors, omissions, interruptions, deletion, or unauthorized access to Competition entries, or entries lost or delayed whether or not arising as a result of server functions, virus, bugs, or other causes outside Ma’oon marketplace , its Affiliates’ and/or a Partner’s control. Neither Ma’oon marketplace , its Affiliates nor Ma’oon marketplace Partners shall be liable for any Loss suffered or incurred by you arising out of, or in connection with, the same. WITHOUT PREJUDICE TO THE FOREGOING, IN NO EVENT SHALL Ma’oon’S, ITS AFFILIATES’ AND/OR A PARTNER’S TOTAL LIABILITY TO ANY ENTRANT FOR ALL LOSSES AND CAUSES OF ACTION IN CONNECTION WITH ANY COMPETITION OR ANY MATERIAL PUBLISHED IN RELATION TO A COMPETITION EXCEED FIVE UNITED STATES DOLLARS.
Ma’oon marketplace reserves the right to cancel or amend the Competition and any associated terms and conditions without liability at any time, for any reason, with or without notice. Any changes will be notified to the Entrants as soon as reasonably practicable. If these terms do not, or do not clearly, cater for a solution to any matter which may arise, then Ma’oon marketplace shall have the sole discretion to decide finally on any such matter. Ma’oon marketplace decisions on any aspect of the Competition is final and binding and no correspondence will be entered into about it.
19. Other General Provisions
a) Rights of Third Parties
Subject to the remainder of this section, the Terms does not give rise to any rights for a Third Party to enforce any term of the Terms.
Apple Inc. and Google, Inc., and/or each of their applicable international subsidiaries and affiliates will be third-party beneficiaries to the Terms if you access the Ma’oon Platform using applications developed for Apple iOS or Android-powered mobile devices, respectively. These third-party beneficiaries are not parties to the Terms and are not responsible for the provision or support of the Ma’oon Platform in any manner. Your access to the Ma’oon Platform using these services or applications is subject to terms set forth in the applicable third-party beneficiary’s terms of service. You agree that you will comply with such terms of service at all times.
You agree that you are entering into the Terms for the benefit of Ma’oon and each of Ma’oon’s Affiliates. This means that Ma’oon and each of Ma’oon’s Affiliates is:
(i) entitled to the benefit of the rights granted to us in the Terms; and
(ii) a beneficiary of the obligations you commit to in the Terms.
You acknowledge that, for these purposes, Ma’oon and each Ma’oon Affiliate shall be entitled to enforce the Terms against you as if references in the Terms to ‘Ma’oon’, ‘we’, ‘us’ and ‘our’ (and any similar terms) included a reference to Ma’oon and each Ma’oon Affiliate.
b) Waiver
A waiver of any right or remedy to which we may be entitled is only effective if we give the waiver in writing. A delay in exercising or failure to exercise, or the single or partial exercise of, any right or remedy to which we are entitled shall not waive that or any other right or remedy, nor shall it prevent or restrict us further exercising of e) Assignment and Transfer
You may not assign, transfer or otherwise deal in any manner with your rights and obligations under the Terms (in whole or in part), without our prior written approval.
You give your approval to Ma’oon marketplace assigning or transferring its rights and obligations under the Terms (in whole or in part) to any Third Party, including to: (i) an Affiliate; (ii) an acquirer of Ma’oon marketplace equity, business or assets; or (iii) a successor by merger.
f) Relationship
No joint venture, partnership, employment or agency relationship exists between you and Ma’oon as a result of the Terms or your use of the Ma’oon Platform.
PART 2 — PRODUCT AND SERVICE SPECIFIC TERMS

20. Restaurants
a) General
You can order food from Partnered suppliers (“supplier Partners”) through the Ma’oon Platform. Ma’oon marketplace acts as a facilitator between you and the supplier Partners. “Food” is a Partner Product and Service and offers a wide variety of foods from a variety of supplier Partner, and the ordering process is simple and secure.
The Ma’oon Platform enables you to have your favourite meals delivered to your door with just a few clicks. You can also place group orders by simply sharing a special link with your colleagues, friends and family to add their preferences. By doing so, everyone can order their favourite meal together with only one delivery fee.
b) Responsibility for Meals
supplier Partners remain solely responsible for the accuracy, quality, ingredients and condition of meals you receive. Each meal you order is a Partner Product and Service for the purposes of these Terms.
It is important that you understand that Ma’oon marketplace does not verify the ingredients or quality of meals you order through the Ma’oon Platform, nor the accuracy of meals against the description on the Ma’oon Platform. Ma’oon marketplace endeavours to display accurate information on the Ma’oon Platform to help you make decisions about what meal to order; however, all of the information displayed is provided to us by our Partners or by a reputable third party.
Ma’oon marketplace and its Affiliates make no representation, and give no warranty or guarantee, in respect of meals you order through the Ma’oon Platform. Ma’oon marketplace and its Affiliates disclaim all liability in connection with meals you order through the Ma’oon Platform and you agree that Ma’oon marketplace and its Affiliates shall not be liable to you for any Loss you suffer or incur in connection with the same.
Whilst Ma’oon marketplace and its Affiliates are not responsible for the meals you order through the Ma’oon Platform, Ma’oon marketplace is committed to doing all it reasonably can to ensure your experience with Ma’oon marketplace is a pleasant one. In pursuit of this, Ma’oon marketplace may facilitate complaints made by you in relation to meal you order through the Ma’oon Platform by acting as an intermediary between you and the Partner from whom you ordered your meal.
21. Groceries
a) General
The Ma’oon Platform allows you to order groceries from Ma’oon marketplace Product. The Ma’oon Platform acts as a facilitator between you and the Partner Supermarkets.
The Ma’oon Platform offers a wide variety of groceries from a variety of Partner Supermarkets and Quik itself, and the ordering process is simple and secure.
b) Responsibility for Groceries
Whilst Ma’oon marketplace may provide delivery services in relation to groceries you order from some Partners, all such groceries are provided to you by a Partner unless they are provided by Quik in which case Ma’oon marketplace or its relevant Affiliate is responsible. The Partner is solely responsible for the accuracy, quality, ingredients and condition of groceries you receive where they are ordered through the Partner Supermarkets – Ma’oon marketplace or its relevant Affiliate will be responsible where Quik is providing this Service. The groceries you order from Supermarkets are a Partner Product and Service for the purposes of these Terms. The groceries you order from Quik are a Ma’oon Product and Service for the purpose of these Terms.
It is important that you understand that Ma’oon marketplace does not verify the ingredients or quality of groceries you order through Partner Supermarkets nor the accuracy of those groceries against the description on the Ma’oon Platform. Ma’oon marketplace endeavours to display accurate information on the Ma’oon Platform to help you make decisions about what groceries to order; however, all of the information displayed is provided to Ma’oon marketplace by its Partners or Affiliates.
In the event any grocery item in your order is out of stock, you will receive a notification from us to replace the grocery item. If the replacement is not confirmed, the store will process the order with the remaining groceries. You can also choose to cancel the order if you don’t wish to continue with the replaced grocery items.
Ma’oon marketplace and its Affiliates makes no representation, and gives no warranty or guarantee, in respect of groceries you order through the Partner Supermarkets product/service. Ma’oon marketplace and its Affiliates disclaims all liability in connection with groceries you order through the Partner Supermarkets product/service and you agree that Ma’oon marketplace and its Affiliates shall not be liable to you for any Loss you suffer or incur in connection with the same.
Whilst Ma’oon marketplace is not responsible for the groceries you order through the Supermarkets product/service, Ma’oon marketplace is committed to doing all it reasonably can to ensure your experience is a pleasant one. In pursuit of this, we may facilitate complaints made by you in relation to groceries you order through the Supermarkets product/service by acting as an intermediary between you and the Partner from whom you ordered your groceries.

ketplace. This is what we refer to as “Ma’oon Delivery”. In the case of Ma’oon delivery you will contract with and be charged by Ma’oon. Ma’oon will request that an independent contractor collect items from the Partner and deliver those items to you on Ma’oon’s behalf. In the case of Ma’oon delivery, Ma’oon will endeaovour to ensure that your deliv
23. Delivery of Food, Groceries and Goods – Ma’oon Delivery and Self Delivery
a) General
The Ma’oon platform supports two delivery options: Ma’oon delivery and Self-delivery. The type of delivery applicable in your orders will depend on the Partner and the availability of options in your area.
i) Ma’oon Delivery:
Certain meals, groceries, goods and/or products available on the Ma’oon Platform may be delivered to you by subcontractors of Ma’oon marery will get to you as soon as reasonably possible but, unfortunately, there are a number of factors that may cause delays. We will always give you an estimated range for delivery when you place your order. When your order is being delivered by Ma’oon marketplace, you will receive a notification on the Ma’oon Platform at the the time you place your order. You will also have the option to track your order on the Ma’oon Platform.
Please note that the subcontractors involved in the delivery service provided by Ma’oon marketplace are independent contractors and not our employees. While we ensure a rigorous selection process for partnering with subcontractors, we do not have direct control over their operations, schedules or personnel.
ii) Self-delivery :
Certain meals, groceries and/or goods/products available on the Ma’oon Platform may be delivered to you by the Partner from whom you order the products and services rather than Ma’oon marketplace (subcontractors). This is what we refer to as “self-delivery”.
Where a meal, grocery or goods/products available on the Ma’oon Platform are made available as a self-delivery, you will be notified of this on the Ma’oon Platform at the time you place your order. In these circumstances, by placing an order for the meal or good/product through the Ma’oon Platform, you are placing an order for the supply and delivery directly with the Partner. The contract for supply and delivery, and your receipt, of the meal or goods/products is directly between you and the Partner. Unfortunately, there is no option to track your order with Self Delivery. If you have a problem with the order please contact the supplier directly.
b) Delivery Fee
The price of delivery will be determined based on the price shown on the Ma’oon Platform when you place your order. All fees are stated in the applicable local currency and will state whether taxes are included or not.
c) Delivery Location
Your Order will be delivered to the delivery address selected by you at the time of checkout. Unless otherwise agreed with Ma’oon marketplace in writing, you will not be able to change the delivery address after your order has been accepted by Ma’oon marketplace . It is therefore important that you check each order to ensure that you have selected the correct delivery address before you proceed to place it.
If you are not at the delivery location we may, if you have paid by card, leave your meal at the delivery address. You may also want to ask us to (for example, by including a request in the order instructions) leave your meal, groceries, products or goods picked up or bought by the Driver, in a ‘safe place’. A ‘safe place’ is anywhere that you ask us to leave your meal, groceries, products or goods picked up or bought by the Driver or any place that we reasonably determine to be a safe place for us to leave your order. Please note that, where you choose cash-on-delivery as the payment method for an order, we will not be able to leave your order in a safe place.
You acknowledge that all Orders left in a safe place are left in the safe place at your own risk. Ma’oon marketplace and its Affiliates disclaim all liability in respect of leaving your order(s) in a safe place and you agree that Ma’oon marketplace and its Affiliates shall not be liable to you for any Loss you suffer arising out of, or in connection with, Ma’oon or Partner leaving your order in a safe place.
25. Ma’oon Pay

Ma’oon Pay is a Ma’oon Product and Service. As part of your User Account, Ma’oon may provide you with access to Ma’oon Pay. Ma’oon Pay allows you to: (i) manage payment for Products and Services; (ii) add and store Ma’oon Credits; (iii) receive Ma’oon Credits from other Users; and/or (iv) make payments to Off-App Merchants for goods, services or products you purchase from Third Party websites not present on, of affiliated with, the Ma’oon Platform.
Please note that not all features of Ma’oon Pay are available in every market. The features of Ma’oon Pay are also subject to change by Ma’oon without liability at any time, for any reason, with or without notice.
In addition, Ma’oon may, at its discretion at any time, offer additional payment features, or restrict access to one of more of the features available, to Users that have successfully verified their identity, as required by anti-money laundering, counter-terrorism financing laws and other “know your customer” laws and regulations (“Enhanced Wallet Services”). The availability and use of such Enhanced Wallet Services is also subject to your acceptance of the related terms and conditions, which supplement the Terms. In the case of any inconsistency between these Terms and the Enhanced Wallet Services terms and conditions, the Enhanced Wallet Services terms and conditions will prevail.
The use of certain Ma’oon Pay features may be subject to: Ma’oon Fees (as advertised on the Ma’oon Platform); and limits in respect of the number or value of transactions you are entitled to do. Ma’oon Fees and limits may be modified by Ma’oon from time to time.
a) Paying with a User Account
Ma’oon will credit Ma’oon Credits to your User Account following your instruction to so and collection or receipt of funds from you. Ma’oon Credits may be reloaded with additional value by you (subject to any limits imposed by Ma’oon or by law and as may be notified to you from time to time), as described below.
You can use your Ma’oon Credits to pay for Products and Services, in which case Ma’oon (or a regulated financial institution or payment system provider on behalf of Ma’oon) will satisfy and settle the payment obligation up to the Ma’oon Credit balance reflected in your User Account. Unless you are a User of Enhanced Wallet Services, Ma’oon Credit is not redeemable for cash.
As part of your User Account, you may load Ma’oon Credits by any one or more of the following payment methods (where offered by Ma’oon from time to time):
by cash paid to authorised Third Parties (where enabled by Ma’oon and permitted by law);
debit card;
credit card;
gift card (where available and permitted by law);
any other payment method made available by Ma’oon from time to time,

(each a “Payment Method”).
You can reload Ma’oon Credits at any time before the start of and Order for Products and Services (e.g., ordering a meal or groceries) by clicking on the Ma’oon Pay button and selecting the ‘Add Funds’ option under ‘Your Wallet’. If you want to add a new Payment Method, you must do so before using Products and Services.
By selecting a particular Payment Method, you acknowledge that you are agreeing to the terms of service of Ma’oon’s payment processing partners and the financial institution or payment service provider who has issued your selected Payment Method. You further agree that you will bear the cost of any fees imposed by such payment processing partners or financial institutions in connection with your selected Payment Method.
Ma’oon may, in its sole and absolute discretion, choose to refuse a request to reload Ma’oon Credit, including (without limitation) where reloading would result in the aggregate value stored in your User Account exceeding any value permitted by prevailing laws and regulations.
Ma’oon, in its sole and absolute discretion, may, at any time (including at the time of completing a transaction), notify you via the Ma’oon Platform that it has imposed a maximum amount by which you may reload or inform you that you have reached the limit on the number of times you may reload credits within a specified period.
You may load and hold Ma’oon Credit only in the currency of the country to which your User Account is linked based on the mobile number associated with your User Account (“Base Currency”), and the Base Currency cannot be changed at a later date. If you top-up your User Account or pay for Products and Services using a card denominated in a currency other than the Base Currency or the currency in which the relevant Products and Services are charged (as the case may be), you may be subject to additional foreign exchange fees and rates, for which Ma’oon accepts no liability and is unable to give you forewarning. If you wish to use Ma’oon Credit to make payments in another currency, including payments using a combination of the balance in your User Account and a card, Ma’oon will convert the foreign currency amount due by you into your Base Currency using a conventional exchange rate set by Ma’oon from time to time. Such exchange rate may be different from the official exchange rate in effect at the relevant time, and you will be deemed to have accepted it by confirming the payment transaction.
By loading Ma’oon Credit you acknowledge and agree that you are not depositing money with Ma’oon. Ma’oon may hold any funds received from you with such other facilities or third parties as Ma’oon considers appropriate, either separately or together with other property, and use any such funds as it sees fit for its own purposes without retaining possession and/or control of a like amount of money or other assets for your benefit. Your rights in relation to any such funds are limited to a contractual obligation for Ma’oon to provide an equivalent amount in Ma’oon Credit for your use in connection with Products and Services.
d) Fraudulent Activity
You agree to notify Ma’oon immediately upon becoming aware of any fraudulent activity perpetrated through your User Account. Notifications may be made via the Ma’oon website You are solely responsible for informing your financial institution or payment services provider of any fraud related to a payment card saved in your User Account.
You agree that we and our Affiliates are not responsible for the unauthorized use of your User Account. Ma’oon reserves the right (in its sole and absolute discretion) to suspend or void any transaction, where we suspect that the transaction is related to fraudulent, unlawful, illegal, suspicious or criminal activity or that you are otherwise in violation of the Terms.
If Ma’oon becomes aware or has reason to believe that your User Account is being used in an unauthorized, unlawful, improper or fraudulent manner or for criminal activities (or has been so used previously), or you do not comply with applicable laws and regulations or any of the conditions relating to the use of the Products and Services, including the Terms, Ma’oon may at its sole discretion take certain actions against you, including, but not limited to: (i) suspending or terminating your right to use the User Account, certain products, the Ma’oon Platform (or certain parts of it), (ii) blocking or clawing back any available balance in your User Account; (iii) legal action against you (including claim for the cost of the action), and/or (iv) disclosure of such information to law enforcement authorities as we feel is necessary.
e) Chargebacks, refunds and disputes
When you use a card for payment through your User Account, the issuer of that card is responsible for the settlement of the transaction. You acknowledge that transaction errors may result in a reversal of the transaction, fees, claims, penalty or chargeback from the financial institution or payment services provider that has issued the payment card. You acknowledge that the financial institution or payment services provider determines any amount reversed, returned or charged back. Ma’oon is bound to follow the instructions of that financial institution or payments services provider. Ma’oon and its Affiliates disclaim all liability in connection with the reversal of a transaction, fees, claims, penalty or chargeback by the financial institution or payment services provider and you agree that Ma’oon and its Affiliates shall not be liable to you for any Loss you suffer or incur in connection with the same. You agree that you will be responsible for resolving any disputes with the financial institution which has issued your card.
If, notwithstanding the above, you have a complaint in relation to Ma’oon Pay or any transactions you have made using your User Account, please contact us through our website . Any dispute must be submitted within 90 days of the transaction in dispute. We may ask for information about the disputed transaction, but please note that we will never ask you for any security information about your User Account.
Ma’oon reserves the right to investigate the circumstances of each complaint it receives and to determine the most appropriate course of action, including: (i) declining your application for any or all of the Products and Services, (ii) terminating any or all of the Products and Services, (iii) reversing any relevant transaction, (iv) withholding funds from you or restricting your access to your User Account, or (v) doing anything else we reasonably consider necessary. We will inform you of any such actions we take unless we have reasonable belief that we are prevented from doing so by law or regulation or we believe that doing so would compromise our anti-fraud or security measures.
You acknowledge that Ma’oon is under no obligation to recall funds and will not be liable if it is unable to partially or fully recall the funds subject to the dispute. You may not be eligible to receive a refund if you failed to keep the security details relating to your card safe or are a victim of financial fraud, even if the transaction was done by third parties without your knowledge or permission.